Refund & Exchange Policy
We want you to be completely satisfied with your purchase. Please review our return guidelines below before submitting a request.
📅 Return Window
- Returns must be initiated within 14 days of the delivery date.
- Returns requested after 14 days will not be accepted.
✅ Item Condition
- Items must be unworn and unwashed.
- All items must be in original condition with no signs of wear (e.g. stains, odors, or damage).
- Tags must be attached and not removed.
💳 Refunds & Exchanges
- We do not offer refunds.
- Approved returns will be issued as store credit or may be exchanged for another item of equal value.
🚚 Return Shipping
- Customers are responsible for return shipping outside of the Bay Area, CA and Seattle, WA.
- For returns within these regions, we may provide a prepaid label or offer a local drop-off option.
🔁 How to Start a Return
- Email us at support@velvetveilcollection.com or use our contact form.
- Include your order number and a brief reason for the return.
- Our team will respond with the next steps.
Still have questions? Contact us here — we’re happy to help!