Contact Us
We’d love to hear from you! Whether you have a question about your order, need help with a return, or just want to say hello — we’re here to help.
For all customer service inquiries, please contact us at:
support@velvetveilcollection.com
We aim to respond within 24–48 hours (Monday–Friday).
📍Local Pick-Up (by appointment only)
We offer local pick-up in:
Seattle, WA
San Francisco, CA
Once your order is ready, you’ll receive an email with pick-up instructions and location details.
🕐 Hours of Operation
Customer support is available:
Monday–Friday, 10 AM – 5 PM (PST)
(We are closed on weekends and holidays.)
📝 Need help now?
Use the contact form below to send us a message directly. We’ll get back to you as soon as possible.